Refund policy

We want you to LOVE your Cozy Light products!

If for any reason your are unhappy with your order, please reach out to us immediately at info@cozylightcandleco.com and we will work with you to resolve any issues. For damaged or defective products, see below:

 

Damaged or Defective:

If any of our products are received damaged or defective due to shipping, we will  send out a replacement item of the same product (at no cost to the customer) OR offer a full refund of the damaged product. This decision will be based on the customer's preference.

A photo of the damaged item will be required to move forward with any replacements or refunds.

 

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Several types of goods are exempt from being returned such as :

  • Personalized and Custom Label Candles
  • Sale Items
  • Gift Cards



To complete your return, we require a receipt or proof of purchase.


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 

We only replace items if they are defective or damaged. However, if you are unhappy with the scent of your item and are interested in exchanging an item for a different scent, send us an email at cozylightcandleco@gmail.com and send your item to: Cozy Light Candle Co., 37 Colony Street, Cranston RI 02920, United States. 
  • Item must still be in new condition and unused
  • Customer will be responsible for shipping item to Cozy Light Candle Co., including shipping costs, in order to receive an exchanged item.

Shipping
To return your product, you should mail your product to: Cozy Light Candle Co., 37 Colony Street, Cranston RI 02920, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.